Shipping policy


  1. Processing Time:
  • Orders are processed within 2-3 business days from the time they are placed.
  • Please note that processing may take longer during peak seasons or promotions.
  1. Shipping Partners:
  • We partner with reputable shipping carriers to ensure the timely and secure delivery of your orders.
  1. Shipping Rates:
  • Shipping rates are calculated at checkout based on the destination and the weight of the items.
  • Customers can view the shipping cost before completing the purchase.
  • Customer has the option to select shipping option based on their preference. Some maybe subject to additional charges for express shipping.
  1. Estimated Delivery Time:
  • Estimated delivery times vary based on the destination and may vary according to market situation.
  • Customers will receive a tracking number to monitor the shipment's progress. However, our customer service team will be available to answer any question.
  1. International Shipping:
  • We offer international shipping to select countries.
  • Customers are responsible for any customs duties or taxes imposed by their respective countries.
  1. Order Tracking:
  • Once the order is shipped, customers will receive an email with the tracking information.
  • Tracking details can also be accessed through the "Chat" section on our website using order number.
  1. Lost or Stolen Packages:
  • Kaldas FZCO is not responsible for lost or stolen packages after delivery confirmation.
  • Customers are advised to provide accurate and secure shipping addresses as well as contact number at the time of check out.
  1. Address Changes:
  • Customers must contact our support team immediately for any address changes after placing an order.
  • Changes made after the order has been processed may incur additional charges.
  1. Shipping Restrictions:
  • Certain items may be subject to shipping restrictions based on local laws and regulations.
  • Customers are responsible for complying with their country's import regulations.
  1. Force Majeure:
  • Kaldas FZCO shall not be liable for any delays in shipping caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, strikes, customs delays, or other force majeure events.
  • In such cases, we do not accept any responsibility for delays and will make reasonable efforts to inform customers about the situation and/or find alternative solutions if possible. 
  1. Holiday Shipping:
  • During peak holiday seasons, please anticipate potential delays in shipping and processing times.
  1. Returns Due to Shipping Issues:
  • If an item is returned due to an incorrect shipping address provided by the customer, additional shipping charges may apply.
  1. Contact Information:
  • For any shipping-related inquiries, please contact our customer support at info@kaldas.ae Or through our chat function on the website.