Refund policy

Return & Refund Policy

At Kaldas Online Shopping, we strive to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we're here to help. Please review our return and refund policy below:

Return Policy

  1. Eligibility for Returns:

    • Return requests must be made within 30 days of receipt for most items in new and unused condition.
    • Sale items and gift card purchases are not eligible for returns or refunds.

  2. Return Request Process:

    • Contact our customer service at: info@kaldas.ae.
    • Indicate the item(s) you wish to return and the reason for the return, including photos and videos for damaged items.
    • Our customer service team will review your request and provide return instructions if applicable.

  3. Return Conditions:

    • Items must be returned in their original packaging.
    • Returned items must be in their unused condition. Items that are damaged, washed, or altered in any way will not be accepted.
    • Items sent back without proper return requests will not be accepted.
    • We do not offer freight collect shipping for returned packages. The cost of return shipping is the responsibility of the customer.

  4. Return Shipping:

    • Ensure you double-check your returns before shipping them out. We are not responsible for the return of incorrect items.
    • The original shipping fee is non-refundable.

Refund Policy

  1. Processing Refunds:

    • Refunds will be processed within 10 business days after we receive your return package or confirm your refund.
    • Refunds can be issued to you using a gift card or credited back to the original payment method, based on your preference.

  2. Non-Refundable Items:

    • Sale items and gift card purchases are non-refundable.

Contact Information

For any questions or further assistance, please contact our customer service team at: info@kaldas.ae.